Executive & Operations Support
Inbox and follow-up management, reporting, workflow documentation, CRM updates, scheduling, and day-to-day coordination.
Executive Assistant · Operations Partner · Trusted Support
Many assistants can do the work. I’m one of a kind in how I serve.
I bring passion, heart, honesty, and ownership to every responsibility—giving executives the kind of dependable support they can genuinely trust and rely on.
I do more than complete tasks. I protect priorities, communicate early, and stay accountable until the work is truly done.
10+ years of award-winning BPO performance, strengthened by 5+ years of VA/EA excellence working directly with executives and clients.
Remote professional
Philippines · AU & US support
10+ years
Award-winning BPO customer service & technical support
5+ years
VA/EA excellence working directly with executives & clients
10+ yrs
Award-winning BPO excellence
5+ yrs
VA/EA excellence with direct client support
$5M+
monthly transaction workflows
End-to-end
order & AR coordination
01
About me
Talent opens the door. Trust, heart, and ownership make the difference.
I built my foundation over more than a decade in BPO customer service and technical support, consistently earning awards and recognition as one of the top-performing agents.
For more than five years, I have also worked directly with executives and clients as a Virtual Assistant and Executive Assistant—supporting operations, order management, logistics, accounts receivable, collections, and customer communication.
To me, serving an executive is personal. It means caring about the outcome, protecting confidential information, speaking honestly, anticipating what comes next, and being the steady person they never have to chase. That sincere commitment is what makes my support one of a kind.
02
What I do
Practical support that keeps work flowing
From first request to final follow-through.
Order & Logistics Coordination
Order processing, stock and supplier follow-ups, pricing checks, freight coordination, delivery tracking, and proactive client updates.
Accounts Receivable & Collections
Invoice monitoring, payment allocation, reconciliation, overdue follow-ups, discrepancy resolution, and accurate financial reporting.
Customer & Technical Support
Clear phone, email, and chat support; calm complaint handling; technical troubleshooting; escalation; and detailed case documentation.
03
Career highlights
Performance, not just job titles
A track record built on trust and ownership.
Top-performing service professional
Recognised among top agents across a 10+ year BPO career spanning customer care, financial support, and technical troubleshooting.
5+ years of VA/EA excellence
Worked directly with executives and clients, earning trust through honest communication, proactive updates, dependable follow-through, and genuine care for every priority.
High-value financial coordination
Managed workflows involving more than $5 million in monthly transactions while maintaining accurate records and resolving discrepancies.
Complex orders kept on track
Coordinated suppliers, warehouses, freight providers, invoices, and customer communication from order confirmation through final delivery.
04
Skills & tools
The systems are important. The follow-through matters more.
Zoho Books
Smartsheet
CRM systems
Banking platforms
Order management
Invoice management
Payment reconciliation
Collections
Supplier coordination
Freight & logistics
Technical troubleshooting
Reporting
Process improvement
Customer care
Ready when you are
Looking for support you can truly rely on?
You can find many skilled Virtual Assistants and Executive Assistants. I offer something deeper: capable work delivered with passion, honesty, heart, and personal ownership.
Email me
Email
judymcroca@gmail.com
Phone
+63 960 562 9228
Based in
Valenzuela City, Philippines